Vegas has its oddsmakers. These experts evaluate all sorts of data to determine the likely outcome of some event- usually a competitive sporting event. All […]
Hiring is Awful, So Get Better at It
We are doubling our staff right now. Sales people, customer service account managers, administrative support. Hiring is the worst – the amount of time it […]
Movie Quotes, Half-Stories and other Presentation Problems
I love movie quotes. They help connect people through a shared experience, even though the movie was watched separately. Magic. Except…when you use the movie […]
Weekly Tip: Asking customers why they buy from you won’t help you sell new customers
The reason that a customer made his or her original purchase is very different from why they continued to buy. The customer experience that you […]
Why prospective customers are laughing at you
Check out today’s blog on CBS MoneyWatch. Enjoy!
Will Your Customers Pay More?
You may be able to raise your prices, or introduce a premium price level–if you really understand what your customers value most. You can pay […]
What Drives Customer Loyalty Now?
It’s time to put away the golf clubs and pull out Google Reader: Sales are no longer just about personal relationships. If you think customer […]
Hold on to all of your customers with half of the effort
New blog on CBS’s MoneyWatch today. Cut down on your wasted sales efforts. Which of these 3 time-wasters are you most guilty of?
